Dyson Medic

There have been several items recently on television and in the media, and statements made by Trading Standards and Dyson themselves that “Dysons do not need servicing”.

This is a very general and broad sweeping statement that as a stand alone statement is patently untrue in that it cannot be applied to all Dyson vacuum cleaners, of all ages, irrespective of usage, in all circumstances.

In this article, we seek to correct this misnomer before it becomes common parlance.

This line has passed into common usage in the media of late as a result of comments issued by Dyson on the subject of the case of Excel Servicing of Leeds who Trading Standards recently prosecuted for cold calling many elderly and vulnerable people and talking them into over-priced “servicing” in their own homes.

Now let’s first be clear on this: NOBODY who is a reputable trader engaged in honest business of repairing and servicing vacuum cleaners condones or supports in any way what the people at Excel Servicing and others like them do.

Indeed, some reputable companies who service Dyson vacuum cleaners have items on their websites specifically warning people about the cold call servicing scams.

Trading Standards in York started this in this article where they make the claim “Dyson vacuum cleaners do not require servicing at all”.

This is untrue. Risible in fact.

Here for example is a Dyson DC07 cyclone unit that is blocked up and very definitely in need of a service.

As a result of the Trading Standards article, the Guardian then ran the story and again repeated this untruth:

The Guardian is no stranger to making things up and propagating fake news, and in this case, they didn’t bother to fact check at all, they simply repeated the line that Dyson told Trading Standards.  An understandable mistake, but still very shoddy and inaccurate journalism that doesn’t even pass the common sense test.

Perhaps the Guardian would like to explain how this brushroll full of hair is not in need of a routine service?

Dyson have been making the spurious claim that “Dysons don’t need servicing” to any media outlet that will listen, and the Trading Standards and the newspapers have been faithfully parroting it as ‘fact’. However, here in the real world, here is a DC25 with a totally blocked cyclone that needs….. a service no less.

Indeed, if Dysons didn’t require servicing, why do Dyson offer, er, servicing?

Dyson service centres and mobile service agents would not exist if Dyson vacuums don’t require servicing. Indeed, here is a Dyson van.

And look what it says on the door…..

A service engineer? Surely not! Didn’t someone say Dysons don’t require servicing? Hmm…..

Already here we have a contradiction. Service engineers for machines that don’t need servicing?

Dyson’s answer to this is that only their own engineers are capable of working on (and servicing) Dyson vacuums.

This is also untrue. Any capable vacuum engineer or practical DIY enthusiast is capable of working on a Dyson vacuum. There are no dark arts involved. Where do you imagine Dyson recruit their engineers from? They don’t clone them in the laboratory. Indeed anyone can apply for a job.

Above is a screenshot from Dysons site here offering a service job. It says:

Repairing and servicing all Dyson products within customers’ homes within your designated territory, you will show them really professional customer service and after-sales support.

So we have by now established beyond reasonable doubt that the line “Dysons don’t require servicing” is untrue.

But that isn’t all, bear with me here…….

By repeating these claims and encouraging others to do so, Dyson seem to be attempting to tar all the the reputable Dyson repair businesses out there – of which there are many – with the same brush as the Leeds company who were prosecuted for dishonesty and sharp practice. It is a cynical and disingenuous attempt to discredit the entire aftermarket.

The BBC gleefully involved Dyson in an item on the programme Fake Britain recently that covered the dodgy Leeds company that Trading Standards prosecuted. You can watch it below.

On the surface, the BBC pieces above may seem all very well, and “Charlie” from Dyson lends a touch of faux credibility to the underlying theme – already debunked above – that “Dysons don’t require servicing”.

Worryingly, no reference at all is made by the BBC that many honest and capable Dyson vacuum cleaner repair businesses exist and only a small handful are sharks.

The BBC, aided by “Charlie” from Dyson and the bloke from Trading Standards in Yorkshire, also move to attack what they refer to as “cheap copy parts”, implying that any non-genuine part is a “fake”, and as the Trading Standards bloke claimed about a filter he was pawing, “poorly constructed”.

Again here we have blatantly untrue statements.

The filters held up on the programme are not “copy” or “fake” parts. If they were, they would be passed off as Dyson-made parts, and probably in fake Dyson branded packaging. They were not.

The filters shown on the programme are simply aftermarket parts; quite decent aftermarket parts made legally and legitimately by a British manufacturer as it goes.

Aftermarket parts are not “fakes” as the BBC assert, they are simply compatible parts made by alternative manufacturers that allow the consumer to save money.

Some aftermarket parts are indeed of poor quality, but some also are made to excellent standards and more still are OEM parts (made by the same manufacturer that make them for Dyson). Dyson may not like that the aftermarket exists, but it does and it isn’t going away.

The messages that Dyson want to get out here, and are doing so aided and abetted by the BBC, the media and the Trading Standards are these:

• Dysons don’t need servicing.
• If your Dyson does need servicing, it should only be a Dyson engineer who does it as nobody else is capable.
• Only genuine parts should be used as anything else is a cheap copy that may cause your machine damage.
• Dyson filters require “just a wash” (quote from the programme).

These messages are absolutely untrue.

Here is the truth:

• Dysons – like many appliances or machines – sometimes need repair and/or servicing.
• Any experienced and competent vacuum cleaner engineer is capable of doing this. A Dyson specialist is preferable as they will know the product better.
• If your machine needs spare parts, you can often buy perfectly serviceable aftermarket or OEM parts from sellers that are not Dyson for less money.
• Dyson filters are often too far gone for “just a wash”, many require more intense cleaning or replacement – this is very dependent on usage.

The purpose of propagating these dishonest and disingenuous messages is in our view to discredit the aftermarket in its entirety.

By fooling Trading Standards into believing that aftermarket spare parts are “fake” or “copies” and that “Dysons don’t need servicing”, Trading Standards have become useful idiots for Dyson. A cynic may suggest this is cunning PR by Dyson.

How long will it take them to start raiding normal, reputable vacuum cleaner repair shops who happen to repair Dyson vacuum cleaners?

What after that? Raiding legitimate UK spare parts manufacturers (some of whom turn over millions and employ hundreds of people) claiming they are making “fake” parts for machines that don’t need servicing anyway?

Public perception is gently manipulated using half-truths and misleading statements, the more a lie is propagated and the more it becomes “known” as a “fact”.

Dysons don’t need servicing? It must be true, that bloke on the BBC’s Fake Britain said so, right?

We suggest in this case, Fake Britain is actually Fake News.

This article first appeared at Manchester Vacs.

This is a memo distributed to all Dyson staff today: 

Message
A Dyson EV – Recieved Items
A Dyson EV James Dyson 26 September 2017 at 16:45
To: All Dyson Worldwide

In 1988 I read a paper by the US National Institute for Occupational Safety and Health, linking the exhaust from diesel engines to premature death in laboratory mice and rats. In March 1990 a team at Dyson began work on a cyclonic filter that could be fitted on a vehicle’s exhaust system to trap particulates.

By 1993 we had developed several working prototypes and showed an early iteration to British television programme Blue Peter. The team went on to develop a much more sophisticated technology.

To our chagrin, nobody at the time was interested in employing our diesel exhaust capture system and we stopped the project. The industry said that ‘disposing’ of the collected soot was too much of a problem! Better to breathe it in?

In the period since, governments around the world have encouraged the adoption of oxymoronically designated ‘clean diesel’ engines through subsidies and grants. Major auto manufacturers have circumvented and duped clean air regulations. As a result, developed and developing cities are full of smog-belching cars, lorries and buses. It is a problem that others are ignoring.

Throughout, it has remained my ambition to find a solution to the global problem of air pollution. Some years ago, observing that automotive firms were not changing their spots, I committed the company to develop new battery technologies. I believed that electrically powered vehicles would solve the vehicle pollution problem. Dyson carried on innovating. The latest digital motors and energy storage systems power the Dyson Supersonic hair dryer and cord-free vacuum line. We’ve relentlessly innovated in fluid dynamics and HVAC systems to build our fans, heaters and purifiers.

At this moment, we finally have the opportunity to bring all our technologies together into a single product. Rather than filtering emissions at the exhaust pipe, today we have the ability to solve it at the source. So I wanted you to hear it directly from me: Dyson has begun work on a battery electric vehicle, due to be launched by 2020.

We’ve started building an exceptional team that combines top Dyson engineers with talented individuals from the automotive industry. The team is already over 400 strong, and we are recruiting aggressively. I’m committed to investing £2bn on this endeavour.

The project will grow quickly from here but at this stage we will not release any information. Competition for new technology in the automotive industry is fierce and we must do everything we can to keep the specifics of our vehicle confidential.

In London, nearly 9,500 people die early each year due to long-term exposure to air pollution according to a study carried out by researchers at King’s College London. The World Health Organisation reports “in 2012 around 7 million people died — one in eight of total global deaths — as a result of air pollution exposure”. It is our obligation to offer a solution to the world’s largest single environmental risk. I look forward to showing you all what I hope will be something quite unique and better, in due course!

James

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Although we are mostly about the Dysons here at Dyson Medic, we recently ran an article entitled: Why Are The Bigger Independent Dyson Shops Now Moving Over to Sebo?

Sebo is one of the rising stars among the handful of manufacturers that make “proper” machines. They have been around since the late 70s and are the world’s largest manufacturers of commercial vacuum cleaners, the Sebo BS36 being the one that has sold in the MILLIONS.

They are starting to make significant inroads into the domestic market as well. As any Range Rover driving, Mumsnet-reading, Yummy Mummy from the Shires knows, Sebo is the machine of choice among those who don’t want a cheap and nasty throwaway machine like a Hoover or Vax that will end up in the bin after twelve months.

We highlighted recently about the New EU 900w Vacuum Cleaner Rules in September 2017, and noted thus:

The big names like Sebo, Dyson, Bosch and Miele know this is coming and are planning for it. All should have 900w machines on the market that are quite decent.

So as we like to be first out of the gates with the news here at Medic, we decided to report on the new offering from Sebo.

In order to comply with the new EU rulings that vacuums must be less than 80 decibels and under 900 watts, Sebo have launched the Sebo Automatic X7.

With a super-quiet motor coming in at a shade under the regulations at 890 watts, Sebo have managed to rework the retro design of their iconic X1 and X4 machines into this all-new offering.

The machine was launched at the IFA trade show running from the 1-6th September 2017 in Berlin (this post was written on the 5th September so you are among the first to know).

This all-new Sebo will be hitting British shores very soon.

This is the replacement for the previous generation X1 and X4 models that the EU recently outlawed.

As Sebo aficionados will see, visual differences between the older generation machines and the new Sebo Automatic X7 are minimal at first glance. However, Sebo have never been one to reinvent the wheel every couple of years as Dyson try to. Sebo vacuums have always evolved naturally over time with tried and tested solid German engineering that is constantly being improved upon with every model revision.

The all-new Sebo X7 Automatic is no exception. Functionality remains much the same as the previous X1 and X4 models, but the EU demand for smaller motors and quieter machines means Sebo have reworked their iconic design into something just as efficient as its predecessors. But the new Sebo X7 uses less electricity with the all new 890w motor and is quieter than previous Sebo models.

This new Sebo was only unveiled this week, and we haven’t a firm launch date yet in the UK. But it won’t be long as stocks of the X1 and X4 are running out fast as people scramble to buy more powerful machines that pre-date the EU vacuum ban.

If you want to be the first to know when this new Sebo X7 machine has landed in the UK, you can look >>here<< and send an email to know the moment it lands here in the UK.

Edit: Here is the first floor test published.

Forum discussion and more photos >>here<<.

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This article first appeared at Manchester Vacs.

The new vacuum cleaner energy label, set to come into effect on 1 September 2017, will reduce the maximum wattage from 1600 to 900 watts for any new vacuum cleaner manufactured or sold in the EU.

Despite the UK having voted for Brexit, we are bound by these EU rules until we actually leave the EU. From September the 1st 2017, new vacuum cleaners will be a maximum of 900w. Our friends in places like the US, Canada, Australia, South Africa, New Zealand, Switzerland, Norway and Russia are not affected by EU rules. They will still have full power vacuum cleaners.

What vacuums are exempt? 

This doesn’t apply to new vacuums bought before September 1st this year, or to reconditioned vacuum cleaners. So a reconditioned 1600w Dyson DC33 is still a great buy and will remain so.  

Certain vacuum cleaners are not covered by the EU regulations. This means products like floor polishers, robot vacuums, mattress cleaners, hand-held and battery operated vacuum cleaners do not fall within the remit of these new rules. Standard upright and cylinder vacuums are covered, however.

The full details of the new EU law can be found >here<.

What will change? 

Many of the machines we know and love will no longer be available in the UK market.

For example, Sebo, the German manufacturer, will be withdrawing the much loved X and BS commercial ranges from the UK. Markets like Australia and Russia will still have them. For the EU, Sebo will be putting out a new range of vacuum cleaners.

Sebo have already put out this warning:

This means if you want one of the much-loved, iconic and very capable Sebo X4 vacuum cleaners, the time to buy is now. After September, they will no longer be available.

Is 900w enough? 

There are some very capable vacuum cleaners out there that already adhere to the new rules. The Sebo Felix is such an example.

For those that prefer a cordless vacuum cleaner, the Dyson V8 – being exempt from the rules – is probably the best you can buy. That said, it will leave a V8 size hole in your pocket to buy one. The V8 range currently cost between £370 and £550 on Dyson’s website.

The 900w rule will though remove some much-loved vacuum cleaners from the UK market. The range topping Sebo X4 Automatic Pet Boost will be just a memory in the UK after September.

Stock that is already here will still be able to be sold. In reality, this means come early 2018 any new high wattage machines that remain will go up in price as people search out higher wattage machines against a backdrop of retailer’s declining hoarded stock bought now.

The future. 

Until the UK actually leaves the EU, and assuming the government rescinds their rules, we are stuck with this. This means the very earliest the UK is out of these rules is 2019 but more likely a year or two after that until the trickle down takes effect.

From September, if you are buying a new vacuum cleaner over 900w, it will be pre September 2017 bought stock. As stock diminishes into early 2018, we expect people will once again look at reconditioned machines that are not restricted by EU rules.

The big names like Sebo, Dyson, Bosch and Miele know this is coming and are planning for it. All should have 900w machines on the market that are quite decent. However, as any petrol-head knows, a large six or eight cylinder engine will always be infinitely better than a three or four cylinder eco engine. Yes, your Prius will get you from A-B, but wouldn’t you rather arrive in a Jag?

If you are planning to buy a new vacuum in the next year or so now is the time to do it before the 900w rule comes in and before prices go up. And whatever you buy, please avoid the budget lemons like Hoover, Gtech, Vax, Electrolux, Zanussi, etc. Buy Dyson, Sebo or something else German.

Can you use your older Dyson tools with your new Dyson V7, V8 or V10?

It has traditionally been a source of confusion to the public as to what Dyson tools fit what machines, and what tool adaptors can be used. Indeed, we have an older article on this very subject.

However, the latest source of confusion has been that Dyson have yet again released a new tool socket design with the V7, V8 or V10 cordless handheld models. If you have one of these, your tools all have a red button on there and your previous Dyson tools won’t fit.

Dyson CY22, CY23, Light Ball, Small Ball and Big Ball Cinetic owners read >>this article instead<<.

The after-market are usually quite fast to respond to conundrums such as this, and indeed first to market is one type of adaptor that we were given to test. It is only suitable for very early type Dyson tools that are pre-DC14 so is limited in usability.

However, it did not test very well.

Both the ones we got to look at were very shoddily made and fell to bits during testing.

There is a large spares seller out there still selling these, so we say caveat emptor.

A better solution has since arrived to market though, a pair of adaptors that when used together are considerably more versatile.

The red button adaptor on the left fits into your V7, V8 or V10 and allows most tools from the DC16-DC75 to be used (excepting certain cylinder tools).

The second adaptor fits into the first like so:

This allows usage of your V7, V8 or V10 with vacuum storage bags, Dyson tools from models DC01-DC14 and general 32mm tools from other machines.

This adaptor also fits previous generation Dyson cordless models such as the V6, the DC35, etc.

Please note: These adaptors do NOT fit tools from Dyson models DC11, DC15, DC19, DC20 or DC21 or cylinder model floor heads.

Newer Dyson Cinetic upright and cylinder machines also use a red button fitting similar looking to the one on the V7, V8 or V10, and Dyson do supply an adaptor for that with the product. However, despite looking similar, the new generation Cinetic, Big Ball, Small Ball, etc. adaptor will not fit your Dyson V7, V8 or V10.

If you have tools from your previous Dyson cordless vacuum or another Dyson with the tool fitting that looks like a Euro symbol, you just use the red button adaptor with your Dyson V7, V8 or V10 like so:

With these two adaptors, you are able to use the tools from most older Dysons (not DC11, DC15, DC19, DC20 or DC21) with your new Dyson V7, V8 or V10.

Very handy indeed, especially if you have previous generation extra tools and accessories like dusting brushes or mattress tools.

Where to buy:

You can buy on Amazon >here<, eBay >here< or from Manchester Vacs direct >here<.

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If you have one of the range of Dyson air purifier fans, or the hot + cool heater fan combination, they are fitted with a circular HEPA filter.

It is located behind the gauze with the little holes in it.

Three variants are currently available: The tower purifying fan, the desk purifying fan and the “hot+cool” which is also a heater that purifies the air.

When used via the app (recommended) the machine runs a timer and the app tells you when the filter is ready to be changed.

However, the filters are rather expensive at the moment, so the question we are often asked is “Do I really need to change the filter?”.

Disclaimer: We should of course say that if you want to follow Dyson’s recommendations to the letter, do not hesitate, buy a new filter and change it. The same might be said for asthmatics, those with allergies, etc. The advice in this article may or may not invalidate your warranty, blah blah…….et al.

This article is for those who dont feel like buying another filter so soon, and think there may be a little life left in the old one yet.

You will be surprised how much dust actually builds up in there. So let’s take a look……..

I like to start by vacuuming around the vents where the air comes from. You tend to get a streaky build up of dust there solidified a little by water vapour in the air. I find a Dyson stubborn dirt brush (being used here with a Sebo vacuum cleaner rather than a Dyson) is ideal for our purposes here.

Next, there are two buttons on the side one depresses simultaneously to remove the top of the unit.

Having done that, the filter and its shroud are easily removed.

Now here’s the bit you wasn’t expecting: slide the outer shroud off and look at that dust! 

That is testament to how much dust and other detritus these Dyson air purifiers really pull out of the air when left 24/7 on automatic mode as mine are.

Take your brush tool and get rid of that with your vacuum cleaner.

Usually, you can also carefully remove the outer filter gauze in order that the bristles from your brush tool can get right into the pleats of the filter and get as much out as possible.

Take care doing this though, as the pleats are quite delicate here being made of paper. Gentle stroking up and down (ooh er missus!) is the way here. Don’t go at it like a bull in a china shop.

Having cleaned the filter up, replace the gauze, vacuum up what is now all over the floor that look like little grey worms, the inside of the shroud and the internal bits of the fan you can see and refit it all together again.

You may wish to reset the timer on the Dyson app to tell it you have had a “new” filter. Scroll down on the app and expand the options, go into “settings”, and click “filter life”.

Then hit the “reset” button.

Yes, you’re sure.

And Bob’s your uncle, you’re all set (as our friends over the pond say).

I have three connected Dyson “Pure Cool Link” air purifiers at home, one of each type, and find them a great thing to have (if somewhat overpriced).

I tend to leave them on automatic 24/7 and they really do respond to the air quality going on where they are. See here how the air quality dips into the orange at peak times of day when traffic levels are higher on the street (with the windows open).

So yes, they do their job and are a good product, but I think the filters a tad expensive. So I like to get two cycles out of mine before I change them. And having three machines, doing what you have read above saves me about £125 a year.

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If you have a grey and lime green Dyson DC04 (called a “silver lime”), it was originally fitted with what is known as an Ametek motor.

Most other Dyson DC04 vacuum cleaners were fitted with what was known as the “YDK” motor.

While broadly similar, the two motors are different. And the problem for Silver Lime DC04 owners is that Ametek motors have been unavailable new for some time. And nobody makes them after-market any more.

This is a DC04 Silver Lime.

And this is the Ametek motor that is usually fitted.

Yes, that’s the one you can no longer buy new.

However, if you want to replace the motor in this DC04 variant, it can be done.

In order to retrofit the more popular YDK type motor, you need this adaptor kit.

Which is used with a YDK motor.

This adaptor kit when used with a YDK type motor allows you to replace the motor on your Silver Lime DC04.

So where to buy? 

You can buy cheapest >>here<<. You can buy on Amazon >>here<< and on eBay >>here<<. 

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There are plenty of Dyson DC04 vacuum cleaners left in Australia and New Zealand, despite them being a model dating from the mid 90s.

What isnt always abundant in Australia and New Zealand however is DC04 spare parts.

And for that matter, the people with Dyson DC04 vacuums in places like France, Spain, Portugal, Greece, Holland and other European countries also have some issues buying DC04 spares.

This post applies not only to those in Australia and New Zealand, but to anyone who is not in the UK.

Dyson will tell you DC04 wand handles are no longer available.

What they mean is DC04 wand handles are no longer available from them. Not the same thing.

Yes indeed, you can still buy new ones.

The new ones are standard grey with generic silver fittings like this.

They replace these colour variants:

And fit these machines:

However, when you are not in the UK, what is usually a killer is the shipping cost to overseas for oversize boxes – in this case about a metre long.

The Post Office and most couriers begin to penalise parcels that are over 700mm in length and the price ramps up.

However, there is a cheaper way to do it – utilise the eBay “Global Shipping Programme”.

The Global Shipping Program (or “GSP”) provides a safe and easy way for sellers to “sell internationally and ship domestically.” The details are taken care of—from helping identify which types of items can be sold where, to completing customs forms, to calculating and providing international shipping with tracking.

All international shipping and import charges are calculated automatically and paid for by the buyer upon checkout. Once an item is sold, the seller sends it to the Global Shipping Center using the shipping method of their choice. After the purchased item arrives at the Shipping Center, the seller’s job is done.

How this benefits you with something like a wand handle is that despite the package being long, eBay’s clout with the couriers mean no size penalties.

You can buy a new Dyson DC04 wand handle >>right here on UK eBay for £29.99 including UK delivery<<. eBay will then charge you a further £11 for the onward shipping of the handle from the UK shipping centre to your door down under.

That is £41 in total which is currently around AUD$66. Including customs clearance and tracking. Nothing else to pay.

Some time ago Dyson discontinued all support and spare parts supply for the DC04 as we mentioned here: Dyson Are Ending Parts & Service Support for the DC04 Range.

While the supply of parts hasn’t yet diminished terribly due to the aftermarket, some spares are starting to become elusive to obtain new.

For this reason, it’s always pleasing when new DC04 spares become available as it means even more Dyson DC04s will continue to be repaired and fewer of them will end up in landfill.

We mentioned recently that DC04 wand handles will be available shortly, and already two parts from the wand are already available in advance of that.

The wand release catch:

And the wand cap:

The release catches and the wand cap being made available in silver solve the problem of colour matching between variants.

The release catches fit all models:

As do the top swivelling wand caps.

It is worth noting that there are two variants on the original wand caps, one had a spring fitted, and one did not.

This new version fits both variants.

Where to buy? 

Dyson DC04 Wand Release Catches

You can buy the wand release catches on eBay >>here<<, on Amazon >>here<< or from Manchester Vacs >>here<<.

Dyson DC04 Wand Handle Top Caps

You can buy the wand caps on eBay >>here<<, on Amazon >>here<< or from Manchester Vacs >>here<<.

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This article first appeared at Manchester Vacs. 

Some may have noticed already that the cost of genuine Dyson spares has just massively increased.

Some parts have gone up over 100%.

It seems to be right across the board. It won’t have filtered through to every sales platform as yet, because people are sat on stock they bought at the old prices. But it will in the near future.

We are adjusting prices each day at the moment as we go to restock an item and find it has shot up.

Here is an example:

Standard Dyson clutches on eSpares are now £32.99.

Ours are currently up to £22.50. A tenner cheaper from us as I bulk bought some as soon as I saw this happening. But in time, ours will creep up too.

This is going to have a knock on effect on the folks who service, repair and recondition Dyson machines.

I can’t see this having much to do with the $/£ values (there are fewer dollars to the pound than is typical right now) as it has happened too quickly for it to have permeated through to the trade if that were the cause. And in any event, the £/$ weakness is something like 15-20% off typical levels, not 100%. So nobody can credibly blame Brexit.

So the only reason I can see is that Dyson have simply decided they want more money for the stuff if they are going to supply it. Because they can. Which is their right, I suppose. People can buy the stuff or not; I expect they don’t really care either way about people repairing machines out of warranty.

It does create an opportunity for the aftermarket to make some spares that might not have otherwise been financially viable, but on the other hand, it may also serve to put some people off repairing machines if the cost becomes prohibitive to do so.

Worth a discussion I thought. As ever, you heard it here first.