We highlighted a few months ago what we thought to be a design fault with the DC40 and DC41 here: Possible soleplate design fault on the DC40 and DC41.
There is also a relevant topic on these machines on the unofficial Dyson forums here: Stripping Down a DC41 Cleaner Head: Brushroll Motor & Design Faults.
Now some time has passed, I feel better qualified to comment about this new breed of Dyson ball machines.
Some of the repairs we had were main motors, I did a post on those here – Where to Buy a Dyson DC41 Motor – where I showed you how to save a whopping £71 when replacing the motor.
Most of the repairs we have had on the DC41’s since have been cleanerhead related (the DC40 models are very similar in the following).
And one of two known problems.
One is the brushroll not turning. This is usually caused by the Johnson motor that drives the cleanerhead burning out. There is a topic on that here: (DC41) Cleanerhead Brushbar Motors Now Available.
But the problem we have seen the most of is related to the wheel in the centre of the bottom of the cleanerhead.
It is supposed to look like this:
Unfortunately, they usually tend to look like this:
This is because the little wheel and axle came out, the cleaner was running without them and the mounting worn down. This means you cannot simply replace the wheel and axle any more, as the mounting for it has worn down.
Now, this mounting is part of a two piece plastic housing that is not available on its own, and surrounds the brushroll motor assembly.
The symptom of this is that the machine becomes hard to push and glues itself to the floor.
The fact that it is glueing itself to the floor will put more strain on the brushroll motor, which are not all that great at the best of times, so we are left with two options for a simple and proper repair.
We either replace the entire cleaner head.
Or we replace what I call the short cleanerhead. That is simply the cleanerhead minus the brushroll and soleplate. If your soleplate and brushroll and in good condition, you can save a few quid and get what is called a Brushbar Motor Housing Service Assembly.
So where to get them from?
If you have a DC40, you can go here: DC40 Spare Parts
If you have a DC41, you can go here: DC41 Spare Parts
Is this a design fault? Well, some say yes.
However, I think they learned something with the early Dysons. Why would you sell someone a product and not see that buyer again for fifteen years, when you could sell them a product that has built in natural short term expiry, beyond which it is an uneconomical repair? That way you see the customer again right after the guarantee runs out.
Some say this short term parts expiry has all been planned by Dyson carefully to kill the refurbished machine aftermarket (an unintended consequence of a quality product), and by extension reign in the burgeoning after-market.
It is alleged that every machine sold refurbished is a potential lost sale to them. I don’t agree with that (I think the customers are quite different).
Any thoughts or opinions out there?
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