So the brush bar on your Dyson DC24 isn’t turning? You are not alone. Before we suspect the worst, look to the front of the machine on the cleaner brush head. On the left side is a small button. This is a “reset” button. Power the machine on and off whilst pressing it a few times. Do the same with the small brush switch next to the main power switch.
Remember that the brush should only turn when the machine is reclined. It will not spin when the machine is standing upright.
This is design fault in our opinion. The motors are not much good. They don’t tend to last very long. Dyson are replacing thousands of them under warranty. However, if your machine is out of warranty, or you don’t have the original receipt or were not the original purchaser, Dyson will charge you over £70 to turn out and correct their own design fault. Cute huh?
You can only buy a complete cleaner head from Dyson at the cost of £74.59. They do this for two reasons, firstly because to replace the motor is not an amateur job that those unfamiliar with electrical appliances should probably attempt. Second is that the brush bars themselves do tend to wear out quite quickly too. It saves them messing about if they sell you a complete clip on unit that solves all the likely problems your DC24 will have.
There are two electrical components in the cleaner head that can go wrong. The brushbar motor and the printed circuit board (the PCB). Experience has taught us that although the PCB’s in the DC24 do burn out occasionally, 99.9% of the time the brush bar motor is to blame.