So the brush bar (brush roll) on your Dyson DC24 isn’t turning? You are not alone. Before we suspect the worst, look to the front of the machine on the cleaner brush head. On the left side is a small button. This is a “reset” button. Power the machine on and off whilst pressing it a few times. Do the same with the small brush switch next to the main power switch.
Remember that the brush should only turn when the machine is reclined. It will not spin when the machine is standing upright.
The brush bar motors are prone to failure. This is a design fault in our opinion. The brush roll motors are not much good to be honest. They don’t tend to last very long. Dyson are replacing thousands of them under warranty. However, if your machine is out of warranty, or you don’t have the original receipt or were not the original purchaser, Dyson will charge you over £70 to turn out and correct their own design fault. Cute huh?
You can only buy a complete cleaner head from Dyson at the cost of £74.59. They do this for two reasons, firstly because to replace the motor is not an amateur job that those unfamiliar with electrical appliances should probably attempt. Second is that the brush bars themselves do tend to wear out quite quickly too. It saves them messing about if they sell you a complete clip on unit that solves all the likely problems your DC24 will have.
There are two electrical components in the cleaner head that can go wrong. The brushbar motor and the printed circuit board (the PCB). Experience has taught us that although the PCB’s in the DC24 do burn out occasionally, 99.9% of the time the brush bar motor is to blame.
To be sure, you can strip the head unit down, remove the motor, observe the low voltage it takes, and bench test it. Yup, likely it is dead as a doornail.
You now want to find somewhere that will sell you a DC24 brushbar motor on its own. The problem with this is that Dyson are extremely slow at supplying these units to the trade. Even the large trade-only distributors have a typical three month back order on these motors. However, from time to time some of the Dyson specialists are able to get some. Some buy every unit available at a cost of many thousands of pounds to be able to service their clients in the coming months until Dyson finish yawning and supply some more.
Dyson are prone to keep certain fast moving parts high in price and to keep demand high by throttling the after-market supply to a trickle. They prefer you buy a new machine than repair one that is out of warranty (unless you are paying them to fix it). So, if you insist on repairing it, they will do what they can to monetise this by making sure you are over-charged for the part. Expect to pay over £40 + shipping for one of these little motors. Here’s what they look like:
Thinking of buying one from eBay? Be aware that eBay and their connected obligatory payment company Paypal, between them charge hapless sellers up to an eye-watering 17% in fees and costs to sell on their platform. Savvy buyers still buy direct from the same eBay seller, but save themselves a few pounds in the process by buying direct and saving the seller the greedy eBay/Paypal fees. This means you save money by buying direct!
So now you want to know where to get one from don’t you? The place that usually has them in stock is Manchester Vacs (who allowed us to use their pictures on this article).
You can get straight to the page they are listed on here: Dyson DC24 Brush Bar Motor
You will also need a T10 and a T8 Torx drive screwdriver to strip the unit down. You can get one of those from the same page.
You can learn how to strip the unit down here: Replacing a Dyson DC24 Brush Bar Motor